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Terms & Conditions

The agreement between you and Fempower. It's written to be read — the important parts are section 2 (this is not medical advice) and section 13 (what we are and aren't responsible for).

Last updated 5 September 2026 · Fempower Health Ltd

1. This agreement

These Terms & Conditions form a binding agreement between you and Fempower Health Ltd(“Fempower”, “we”, “us”), covering your use of the Fempower mobile application and the website at fempower.ai (together, the “Service”).

By creating an account or using the Service you accept these terms. If you do not accept them, please do not use the Service. Our Privacy Policy and Medical Disclaimer form part of this agreement.

2. Fempower is not medical advice

Fempower provides general information and self-care suggestions about perimenopause. It is not a medical device, it does not provide medical advice, diagnosis or treatment, and it is not a substitute for a qualified healthcare professional.

  • Nothing in the Service creates a doctor–patient or clinician–patient relationship.
  • The app cannot tell you whether you are in perimenopause, cannot diagnose any condition, and cannot interpret test results.
  • Always speak to your GP, pharmacist or another qualified clinician before starting a supplement, changing your diet or exercise substantially, or changing any medication.
  • Never delay seeking medical advice, or disregard advice you have been given, because of something the app said.
  • In an emergency call 999 (UK) or your local emergency number. Fempower does not monitor your data and cannot respond to an emergency.

The full position is set out in our Medical Disclaimer, which you should read.

3. Eligibility

You must be at least 18 years old to use the Service, and you must have the legal capacity to enter into this agreement. The content is written for people experiencing or approaching perimenopause, but the Service is available to any adult.

4. Your account

  • Provide accurate details when you register and keep them up to date.
  • Keep your password confidential. You are responsible for activity under your account unless it results from our failure.
  • Tell us promptly at support@fempower.ai if you think someone else has accessed your account.
  • Do not share your account, or create one on someone else's behalf without consent.

5. Licence to use the app

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, for your own personal, non-commercial use, for as long as you comply with these terms. We reserve all rights not expressly granted.

6. Acceptable use

You agree not to:

  • Use the Service unlawfully, or for any purpose other than your own personal wellbeing.
  • Copy, scrape, reverse engineer, decompile or attempt to extract the source code or the underlying knowledge base, except to the extent the law expressly permits.
  • Resell, redistribute, or present the Service's content as clinical advice to anyone else.
  • Interfere with the Service, probe or test its security, or place unreasonable load on it — including automated or bulk access.
  • Upload anything unlawful, or anything containing another identifiable person's personal or health data without their consent.
  • Impersonate anyone, or misrepresent your relationship with Fempower.

We may suspend or terminate access if you breach this section, and will tell you why unless we are legally prevented from doing so.

7. Your content

Your logs, notes and messages remain yours. You grant us a limited licence to store, process and display that content solely to operate the Service for you, and to produce aggregated, de-identified statistics that cannot be traced back to you. We do not claim ownership of anything you write and we do not publish it.

You can export or delete your content at any time. See our Privacy Policy.

8. AI-generated content

Parts of the Service — the assistant, the daily insight and some notification copy — are generated by a large language model constrained to Fempower's clinical knowledge base. This means:

  • Output is generated, not authored by a clinician for your specific circumstances, and may occasionally be wrong, incomplete or poorly worded.
  • You should treat it as a starting point for a conversation with a clinician, not as a conclusion.
  • We are always glad to hear when it gets something wrong — please report it to support@fempower.ai.

9. Price and payment

Fempower is free to download and use at launch. If we introduce paid features in future we will tell you clearly before any charge, and the price, billing period and cancellation terms will be shown before you commit. Any purchase made through the Apple App Store is subject to Apple's terms, and refunds are handled by Apple under their policy.

10. Availability and changes

We aim to keep the Service running but do not guarantee uninterrupted availability. We may change, suspend or withdraw features, and we may update the knowledge base as evidence changes. If we make a change that materially reduces what the Service does for you, we will give reasonable notice where we can.

We may update these terms. Material changes will be notified in the app or by email at least 14 days before taking effect. Continuing to use the Service after that means you accept them.

11. Intellectual property

The Service, including its software, design, brand, and the clinical knowledge base and all text within it, is owned by Fempower Health Ltd or its licensors and is protected by intellectual property law. “Fempower” and the Fempower logo are our trade marks. Nothing in these terms transfers any of those rights to you.

12. App stores and third parties

The app is distributed through the Apple App Store, and later Google Play. Those stores are not parties to this agreement, are not responsible for the app, and have no obligation to provide support for it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Your use of a store is also governed by that store's own terms.

13. Liability

Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be limited or excluded by law.

Subject to that, and to the fullest extent permitted by law:

  • The Service is provided “as is”. We do not warrant that the information in it is complete, current, or suitable for your particular circumstances.
  • We are not liable for any decision you take about your health based on the Service. Health decisions should be taken with a qualified clinician.
  • We are not liable for loss of profit, loss of business, or any indirect or consequential loss.
  • Where we are liable, our total liability to you in any 12-month period is limited to the greater of the amount you paid us for the Service in that period, or £100.

If you are a consumer, you have statutory rights that these terms do not affect. Nothing here requires you to give up those rights.

14. Ending this agreement

You can stop at any time by deleting your account in the app and removing it from your device. Deleting your account erases your data as described in our Privacy Policy.

We may suspend or end your access if you materially breach these terms, if we are required to by law, or if we discontinue the Service. If we discontinue the Service entirely we will give you at least 30 days' notice and the opportunity to export your data.

15. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may bring proceedings in your own jurisdiction, and you keep the benefit of any mandatory consumer protection law that applies where you live.

16. General

  • If any provision is found unenforceable, the rest of these terms continue to apply.
  • A delay in enforcing a right is not a waiver of it.
  • You may not transfer your rights under these terms. We may transfer ours if the business is sold, provided your rights are not reduced.
  • Except as stated in section 12, no one other than you and us has any right to enforce these terms.
  • These terms, together with the Privacy Policy, Cookie Policy and Medical Disclaimer, are the entire agreement between us about the Service.

17. Contact

Fempower Health Ltd, United Kingdom. Email support@fempower.ai.

Questions about this document? Email privacy@fempower.ai. See also our Privacy Policy, Terms, Cookie Policy and Medical Disclaimer.